These Terms and Conditions set out the basis on which removal services are provided to customers in Westminster and surrounding areas. By booking or using any removal, packing, storage, or related services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
In these Terms and Conditions, the following expressions have the meanings set out below.
Removal Company means the provider of the removal services operating in Westminster and the wider London region.
Customer means the person, firm, or company who books the services.
Services means any removal, relocation, packing, unpacking, storage, furniture dismantling or reassembly, and any related services agreed between the Removal Company and the Customer.
Premises means the property or properties from which items are collected and to which items are delivered.
Goods means the items and belongings which are the subject of the removal or related services.
The Removal Company provides domestic and commercial removal services, including packing and, where agreed, storage and waste removal relating to moves in Westminster and other UK locations. The exact scope of the Services will be set out in the written quotation or booking confirmation issued by the Removal Company.
The Removal Company is not responsible for services that fall outside the agreed scope, including but not limited to specialist disconnection or reconnection of appliances, electrical work, plumbing work, decorating, or structural alterations, unless expressly agreed in writing.
All quotations are based on the information provided by the Customer, including the volume and nature of Goods, access conditions, parking availability, and the addresses of the Premises. Quotations are usually provided as fixed prices, but may be subject to amendment if the information supplied is incomplete, inaccurate, or subsequently changes.
Quotations are normally valid for a limited period as stated in the quotation document. If no period is stated, the quotation will be valid for 30 days from the date of issue, unless withdrawn earlier. Quotations do not include customs duties, parking fines, toll charges, congestion charges, or ferry fees, unless expressly stated.
The Removal Company reserves the right to amend the quotation or make additional charges if:
There are additional Goods to be moved that were not disclosed at the quotation stage.
Access to the Premises is significantly more restricted than advised, including lack of parking, lift breakdown, or additional floors or long carries.
The move is delayed or extended due to circumstances outside the Removal Companys reasonable control, including but not limited to traffic congestion, weather conditions, or issues with keys and access.
A booking is not confirmed until the Customer has accepted the quotation and received a written booking confirmation from the Removal Company. The booking process generally involves the following steps.
The Customer provides details of the move, including addresses, dates, access information, and an inventory of Goods or an indication of property size.
The Removal Company issues a quotation based on the information provided.
The Customer confirms acceptance of the quotation and the requested service date.
The Removal Company issues a booking confirmation outlining the Services, date, and agreed price, and may request a deposit or full payment in advance.
The Customer is responsible for checking that all details in the booking confirmation are correct and must notify the Removal Company promptly of any errors or changes.
The Customer agrees to:
Ensure adequate and lawful parking is available for the removal vehicle at both collection and delivery addresses, including obtaining any necessary permits in Westminster or other local areas.
Arrange access to the Premises at the agreed times, including ensuring that keys, lifts, and communal areas are available and usable.
Properly prepare and pack Goods, unless packing services have been ordered. This includes securing fragile items and ensuring that cartons are safely packed and closed.
Remove, secure, or isolate any hazardous materials or substances and ensure that no prohibited items are included in the Goods.
Be present or represented at the Premises during the removal to direct the crew and confirm that all Goods have been collected or delivered.
Unless otherwise stated in the quotation or booking confirmation, payment terms are as follows.
A deposit may be required at the time of booking to secure the service date.
The balance of the quoted price is normally payable in full no later than the last working day before the move date, or on another date specified in the booking confirmation.
Where payment on completion has been agreed, payment is due immediately upon completion of the Services.
The Removal Company accepts payment by the methods stated in the quotation or booking confirmation. Cash payments, if accepted, may be subject to restrictions.
If the Customer fails to make payment by the due date, the Removal Company may:
Refuse to carry out or continue the Services until payment is received in full.
Exercise a lien over the Goods, meaning goods may be retained until outstanding sums are paid.
Charge interest on overdue sums at the statutory rate allowed under UK law, and recover reasonable costs incurred in pursuing late payment.
The Customer may cancel or postpone the Services by giving written notice to the Removal Company. The following cancellation charges may apply, unless otherwise specified in the booking confirmation.
More than 10 working days before the move date No cancellation charge, and any deposit may be refunded, subject to any reasonable administrative costs.
Between 5 and 10 working days before the move date A cancellation charge of up to 50 per cent of the quoted price may be payable.
Less than 5 working days before the move date A cancellation charge of up to 75 per cent of the quoted price may be payable.
Within 24 hours of the move date or on the day of the move A cancellation charge of up to 100 per cent of the quoted price may be payable.
If a move is postponed, the Removal Company will use reasonable endeavours to reschedule, but this cannot be guaranteed. Any cancellation charges may still be applicable, particularly when staff and vehicles have already been allocated.
If the Removal Company must cancel the Services due to circumstances beyond its reasonable control, such as extreme weather, vehicle breakdown, or illness, it will seek to reschedule at the earliest opportunity. In such cases, the Removal Companys liability will be limited to a refund of any sums paid for Services not provided, and it will not be liable for additional costs incurred by the Customer.
The Customer is responsible for ensuring that safe and legal access is available for the removal vehicle at all relevant locations, including obtaining parking permits in Westminster where required. Charges for parking, tolls, congestion zones, or penalty charges resulting from inadequate or illegal parking instructions may be added to the final invoice.
The Removal Company may refuse to move Goods where access is unsafe, unduly hazardous, or likely to damage the Premises or vehicles, including excessively narrow staircases, unstable floors, or unsafe loading and unloading areas.
Unless expressly agreed in writing, the Removal Company does not accept the following Goods for removal or storage.
Hazardous, flammable, explosive, or corrosive materials, including gas cylinders, paints, solvents, and fuels.
Perishable items or items requiring controlled temperatures.
Illegal items, contraband, or items that it would be unlawful to possess or transport.
High-value items such as jewellery, cash, important documents, or collectibles that exceed any agreed liability limits.
Animals, plants, or living organisms.
If such items are nevertheless included without prior agreement, they will be moved at the Customers sole risk, and the Removal Company may require their immediate removal. The Customer will be liable for any resulting damage, contamination, or enforcement action.
The Removal Company will exercise reasonable care and skill in providing the Services. Its liability for loss of or damage to Goods or property will be subject to the following provisions.
The Removal Companys liability will normally be limited to a stated amount per item or per consignment, as set out in the quotation or booking confirmation. The Customer should review these limits and arrange additional insurance cover if required.
The Removal Company will not be liable for:
Loss or damage resulting from inherent defects, natural deterioration, or pre-existing damage.
Loss or damage to fragile or delicate items, including glass, china, and electronic equipment, not properly packed by the Removal Company.
Loss of data or software, or damage arising from the disconnection or reconnection of appliances, unless specifically agreed and carried out by qualified personnel.
Indirect or consequential loss, including loss of profits, loss of revenue, or loss of opportunity.
The Customer must notify the Removal Company in writing of any loss of or damage to Goods or property as soon as reasonably practicable and in any event within 7 days of the move, providing reasonable evidence and details. Failure to notify within this period may affect the ability to investigate and process any claim.
The Removal Company recommends that the Customer arranges adequate insurance cover for Goods during removal and storage. Details of standard liability cover or any insurance offered by the Removal Company will be provided upon request.
If the Removal Company is asked to remove unwanted items, rubbish, or waste as part of the Services, it will do so in accordance with applicable UK waste regulations. The Removal Company will only transport and dispose of waste at authorised facilities and may levy additional charges for waste services.
The Customer confirms that any items presented for disposal belong to them and that they have the right to authorise their removal. The Removal Company will not accept hazardous or prohibited waste, including asbestos, medical waste, or chemicals, unless explicitly permitted by law and prior written agreement.
Where the Removal Company collects and transports waste, it will hold or operate under the appropriate licences or authorisations as required by UK environmental legislation. The Customer agrees not to contaminate loads with prohibited materials, and will be responsible for any fines, penalties, or additional costs arising from the inclusion of such items.
The Removal Company will not be liable for delay or failure to perform the Services where such delay or failure is due to events beyond its reasonable control, including but not limited to natural disasters, severe weather, accidents, road closures, public disturbances, or failures of public utilities.
In the event of delay, the Removal Company will use reasonable endeavours to complete the Services as soon as reasonably practicable. Any additional waiting time or rescheduling may incur extra charges if caused by circumstances at the Premises or by the Customer, such as waiting for keys, lack of access, or incomplete packing.
The Removal Company aims to provide a professional service to all customers in Westminster and beyond. If you are dissatisfied with any aspect of the Services, you should raise the issue as soon as possible, preferably on the day of the move, so that the crew or office staff can attempt to resolve it promptly.
Formal complaints should be made in writing, setting out the nature of the complaint, relevant dates, and any supporting evidence. The Removal Company will acknowledge receipt and investigate, providing a response within a reasonable timeframe.
Where disputes cannot be resolved directly, the parties may consider using mediation or another form of alternative dispute resolution. This does not affect either partys right to pursue legal remedies through the courts.
The Removal Company will collect and process personal data necessary for the provision of Services, including names, addresses, and contact details. Such data will be handled in accordance with applicable UK data protection laws and will be used only for legitimate business purposes connected with the Services, administration, and legal compliance.
The Removal Company will take reasonable steps to protect personal data from unauthorised access or disclosure and will retain it only for as long as necessary for the purposes for which it was collected or as required by law.
The Removal Company may update or amend these Terms and Conditions from time to time. The version applicable to any booking will be the version in force on the date that the booking confirmation is issued. Customers are encouraged to review the Terms and Conditions periodically.
These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including non-contractual disputes or claims.
By placing a booking for removal services in Westminster or any other area, the Customer acknowledges that they have read, understood, and agree to these Terms and Conditions.
Give us a call today and hire one of the best professional removal companies Westminster to give you a helping hand while you're moving to your new home!
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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